Policies
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We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment or you may be charged a cancellation fee.
Late cancellations (less than 48 hours) or no-shows will result in 50% of the total service or one service deduction from your membership. or 100% for no shows.
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New Clients need to fill out the intake form prior their first appointment.
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Please arrive 10 minutes before your scheduled appointment to enjoy your full service. Late arrivals may result in a shortened service time to accommodate the next client.
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All services and products must be paid at the time of the appointment.
Accepted payment methods include credit cards, debit cards, and digital payments.
A valid credit card must be on file for all memberships and appointments.
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Item description
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All retail skincare purchases are final. Exchanges are allowed for unopened products within 7 days of purchase.
Members receive exclusive discounts on select products as part of their membership benefits.
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No Refunds on Services: Due to the time and resources involved, we do not offer refunds for completed services.
Satisfaction Guarantee: If you are dissatisfied with a service, please notify management within 48 hours, and we will work to make it right.
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Medical Disclosure:
Clients must disclose all medical conditions, allergies, and medications prior to services. This ensures your safety and the effectiveness of treatments.
Illness Policy:
If you are feeling unwell or have symptoms of illness, we kindly ask that you reschedule your appointment. This policy protects both our clients and staff.
Sanitation Standards:
Golden Hour Aesthetics adheres to the highest sanitation and cleanliness standards. All equipment, tools, and treatment areas are thoroughly sanitized between appointments.
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Your feedback is invaluable to us. Please share any concerns or suggestions with our staff or management team.
Phone: 833-825-9807
Email: hello@goldenhouraesthetic.com
Promotions & Updates: By becoming a member, you consent to receive occasional emails or texts about promotions, events, and updates. You may opt out at any time.
Spa Etiquette
respectful Environment
Golden Hour Aesthetics is a serene space. Please maintain a quiet and respectful atmosphere.
Cell phones should be on silent mode. Phone calls are not permitted in treatment areas.
Hygiene & Health
Clients are expected to arrive clean and free of heavy makeup for facial services.
Please disclose any recent treatments (e.g., lasers, injectables) or skin conditions prior to your appointment to ensure safe and effective services.
Children & Guests:
For safety and comfort, only clients receiving services are permitted in treatment rooms. Children under 16 are not allowed in the spa.
